Frequently Asked Questions

Review our FAQ to learn about Award Pool, our team, our widget, NFTs and how to sign up and start collecting rewards!

All About Award Pool

What is Award Pool?

Award Pool makes it easy to create unique branded gamification experiences for all parties wanting to connect. With Award Pool, users participate in challenges and competitions to earn points, prizes, and customizable Non-Fungible Token (NFT) rewards through an easy-to-use platform.

Who can use Award pool? 

Award Pool is for brands, artists, musicians, athletes, influencers and content creators of all kinds. With Award Pool, content creators can gamify campaigns containing various social and in-game challenges catered around their communities. Brands can discover a straightforward way for activation while content creators can engage and grow their community. Award Pool is also for end-users looking to complete the challenges and get closer to the brands and content creators they love. 

How to sign up / participate?

Visit the homepage widget so sign up. Complete actions to start collecting points. Visit our list of ongoing campaigns.

Who founded Award Pool? 

Award Pool was born from the idea that the digital generation needed to be engaged in a meaningful and fun way. What started as a family project by Reuven Cohen and his family during the 2020 pandemic lockdown, has grown into a complete engagement and reward system for brands and content creators with an amazing team of entrepreneurs, programmers, marketers, artists and innovators. Meet our team

Can I create my own Campaign? 

Award Pool will be launching its SAAS offering in Q2 2022, where anyone would be able to create their own campaigns, reward their users and sell their unique NFT’s. If you are interested in building a campaign in partnership with Award Pool, you can contact our sales team for more information.

What's next for Award Pool?

Award Pool is currently partnering with some of the largest brands, athletes, and influencers to bring you unique challenges and NFT collections.

How is Award Pool Eco-Friendly?

We want to make the environment a priority in our company values and give our clients a chance to make it theirs. That is why we have partnered with companies like CELO, a carbon-neutral blockchain and Cloverly, an integrated carbon offset software solution to ensure all NFT that Award Pool offers are eco-friendly. Read more about our eco-friendly initiatives.

Are you hiring?

Award Pool is growing, and we are always looking for new talent in sales, marketing, product development and programming. Are you a creative self-starter looking to work on the cutting edge of technology and marketing engagement?  Contact us to see if you are the right fit.

How can I get in touch?

Award Pool is based in Toronto, Canada. See below our contact page to send us an email.

Sign up / Password / Profile

How can I reset my password?

Step 1: Navigate to the Forgot Password button at the bottom of the Login-in page.
Step 2:  Fill in the email associated with your account
Step 3: You should have received an email from Award Pool to reset your password. Please proceed to the link within that email
Step 4: enter your new email address

How can I change my profile details?

You are required to be logged in to be able to change any profile details. After logging in, please proceed to the menu at the top right corner and click on profile to make edits.

Entering Challenges

What is a campaign, a challenge, an action?

When you decide to engage your fans and are ready to develop a campaign on Award Pool, here are the steps involved. You will start by creating your campaign. The campaign is your goal, your intent, your raison d'être. Once you have defined your goal, you will create different challenges. Within the challenges, there will be specific actions that you choose which help build out the challenge. Once users complete challenges, they will earn points they can trade for NFT and other rewards determined by the campaign's creator.

Is the campaign available in my location?

If you are able to access the widget from your browser, then it’s available for your location. If you are getting a “location restricted” error message then unfortunately that campaign has a location restriction that does not include your area.

Can I be notified of new challenges or projects?

When you sign up, you are automatically entered into our mailing list and notification system. If you wish to unsubscribe, please follow the instructions at the bottom of the email.

Do I have to complete all actions and challenges?

No, however, the more actions you complete the more points you gain towards your favourite prize.

Minimum Age to participate?


Where can I view my points and what can I do with points?

You can view your points in the wallet under the points tab. Then you can use the points in the Marketplace store to redeem NFTs that are redeemable for points.

Widget shows ‘Cookies disabled’, what should I do?

Enabling Cookies in Your Browser
Award Pool requires that cookies are enabled in your browser in order for you to start entering challenges. If you received an error when signing up that asked you to enable cookies,  find the browser you are using in the list below and follow the instructions.

Google Chrome
Click the menu in the browser toolbar at the top right of the address bar. Choose Settings. Click "Privacy and Security”. Click Content settings in the Privacy section. Ensure that the bullet for "Allow all cookies" is checked. For more information on Google Chrome, please see Google's Help Center.I

Internet Explorer / Edge
Click the menu in the browser toolbar at the top right of the address bar. Choose Settings. Click “Cookies and site permissions”. Under Cookies and data stored, Select Manage and delete cookies and site data. Make sure that “Allow sites to save and read cookie data (recommended)” is on

Open your Settings. Scroll down and select Safari. Under Privacy & Security, select “Block Cookies”. Select “Always Allow” or “Allow from Websites I Visit”.

On your computer, click the menu button. Click the "Options" menu item. Click the "Privacy & Security" menu item. Choose your preferred Browser Privacy/Cookie settings. Override cookie and blocking settings for individual websites

I'm having trouble, where do I go? 

Contact our technical support team below.

NFTS & Purchasing

What is an NFT?

An NFT (non-fungible token) is a unit of data on a digital leader called a blockchain. Each NFT can represent a unique digital item, and thus they are not interchangeable. NFT is another way to look at collecting creative things. NFT can represent any unique digital asset, including art, videos, trading cards, downloads, games & game assets, tickets and music. Read more about NFTs in our blog.

Where can I view my NFT Collection? 

You can view your NFT collection by clicking the wallet icon in the middle of the bottom toolbar then navigating to the collectibles tab. You will see all of the NFTs you have collected using the Award Pool platform.

What can I do with my NFT collection from Award Pool?

Currently, users can collect NFTs in their Award Pool wallets. Award Pool will soon allow users to be able to either trade their NFTs with other users in Award Pool, one NFT for another, or resell their NFTs in Award Pool or Opensea Marketplaces.

What is a gift card NFT and how can I redeem it?

An NFT GiftCard is a gift card that’s recorded on the blockchain. Users who choose to redeem those can either collect their codes or trade them with others. To collect an NFT gift card, go to the wallet page in the widget, under the collectibles tab, choose the gift card NFT. Once an NFT gift card is collected, you won’t be able to trade or resell it.

How can I purchase a NFT using my crypto wallet? 

When you find an NFT that you would like to purchase, you have the choice to pay with a credit card or with crypto. If you select “Pay with Crypto” you will be brought to your Award Pool wallet to choose a Cryptocurrency. Select a currency, for example, Celo, and then choose to deposit the amount needed from your connected wallet. Award Pool currently supports Matic, Celo, USDC, Ethereum and Binance. You can connect to your crypto wallet using Metamask

How much do I have to deposit to make payments?

When you select an NFT to purchase, the amount will be automatically generated for you. If you wish to add more to your Award Pool wallet, you can change the amount when making a deposit.

Why are my wallets red, green and white? 

Red means that you have insufficient funds in the Award Pool wallet to purchase the NFT you have selected.
Green means you are ready to go and you have enough funds in your Award Pool wallet to purchase the NFT you have selected.
White means that you have not created a wallet for that crypto currency.

What if I don’t have enough crypto in my wallet? 

If you don’t have enough funds in your Metamask wallet, you will need to add funds in order to deposit them into your Award Pool wallet to make the purchase. You can easily buy tokens directly within MetaMask by clicking “Buy”. Different networks and payment methods are available, though your options will depend on your region.

How do I install Metamask?

Go to and click the “Download” button, which will take you to the relevant store to download the extension or app based on the device and browser you’re using. Then, when you login to the Award Pool platform, you can choose “Connect with Metamask”.

Help! My Metamask isn't loading

If you are having trouble with Metamask, please visit the Metamask FAQ for assistance.

Do I need a MetaMask wallet?


What is the “Optional export NFT to Metamask”?

When you are purchasing an NFT on Award Pool, you have the option to immediately export the NFT to your Metamask wallet. Once you slide the tab over to “Optional export NFT to Metamask” you will be asked to authorize Metamask for the purchase. Your Metamask window should open asking you to secure the connection. Check your Blockchain Explorer to see if it is exported.

Get in touch

Keep up to date with Award Pool on one of our many social channels, communities and groups.

Contact Us

Has your question not be answered? Please contact us.

Help & Support

Do you have a technical question or need help with the widget?

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